Refund policy
Under normal circumstances, if you have any questions about the goods you receive, you can contact: sales@leaf.com.my,
Or contact us from https://goleaf.my/index.php?route=information/contact
Further assistance has been obtained
You have confirmed and agreed to the purchased goods on goleaf.my. If the defective goods are found to be caused by external factors (for example, during the delivery process),
These items must be sent to the sales office of goleaf.my by yourself
Address: KL office: 3-6-2 NO.14, Persiaran Anggerik Vanilla, Kota Kemuning, Seksyen 31, 40460 Shah Alam Selangor Malaysia
We have not accepted any reshipment requests for items.
In the case where the product needs to be returned to the supplier (local or overseas), additional processing and service fees may be incurred. If such items are defective due to a customer's error, these costs shall be borne by the customer, unless the error was caused by us.
Other circumstances that are eligible for exchange and return may incur replenishment fees.
To
Important note:
All refunds or exchanges of any items purchased must be returned to us within 7 working days after receiving the ordered products (pickup or delivery).
Please note that because the game is not compatible with your PC system, goleaf.my will not be able to accept returns from PC Games. We strongly recommend that you conduct a thorough search on the game manufacturer’s website and/or external Internet resources for more information before purchasing a PC game.
The return and refund policy will also be checked from the seller before any further operations, so be sure to check the seller's return and refund policy before purchasing.
Delivery Policy
1. How long will the delivery process take?
Once you placed your order, we will arrange for shipping (If in stock) the next day. The delivery duration would take roughly 2-5 days.
2. How long before the exchange or refund policy ends?
7 days from the date the customer receives the package.
3. What are the reasons for exchange or refund of products?
We only accept exchange or refund if the product is badly damaged or there is a defect. Pictures are required as proof, you can send us your picture via email at goleaf@leaf.com.my or whatsapp 012-4594938.
4. East malaysia - you will receive the products in 2 weeks
West malaysia - you will receive the products in 3 - 5 working days
5. All products are delivered by courier service,
Refund
Order refunds are only applicable to the following situations:
1. Product discontinuation
2. The delivery time is longer than the delivery time mentioned in the product page
3. Product failure or delivered product error
The refund does not apply to:
1. Request 7 days from the date of receipt
2. Product damage caused by express delivery
3. The product has been used/tested for more than 7 days
4. Return due to the customer's unavailability/location
5. All virtual tickets, mobile recharge and any other types of services
Refund options will be provided to the following customers:
1. Option 1: Product exchange
Exchange with other products listed in goleaf.my
1.1 If the value of the new item exceeds the value of the original item, the difference shall be paid by the customer.
1.2 The freight for new items will be borne by the customer.
To
2. Option 2: Full refund to the customer
2.1 For payments made through our payment gateway (iPay88, Mobile88 Sdn Bhd), we will notify our payment gateway service provider to cancel the relevant transaction.
2.2 Please complete the refund procedure within 7 to 14 working days, and the refund amount will be shown on the customer's credit card statement.
2.3 For other payment methods, customers need to provide their bank details to goleaf.my.
2.4 Please complete the refund procedure within 7 to 14 working days and forward a copy of the bank draft to the customer.
Any question?
If you have any other questions or questions, please send an email to sales@leaf.com.my, or call +6 03-513-18495 to contact our customer service. Our customer service support desk is available from Monday to Friday from 9:00 am to 6.00 pm.
(* goleaf.my reserves the right to change the above policies and information, with or without prior notice. If you have any questions, please contact us before continuing to order.)
Please send all returned goods to our following address:
Lian Shun Technology (M) Sdn Bhd
3-6-2 NO.14, Persiaran Anggerik Vanilla,
Kota Kemuning, Seksyen 31, 40460
Shah Alam Selangor Malaysia
If necessary, customers outside the Klang Valley can contact us directly.
For all types of claims, please provide our original invoices and the products purchased.
Contact:
Email: sales@leaf.com.my,
Phone: +6 03-513-18495
Under normal circumstances, if you have any questions about the goods you receive, you can contact: sales@leaf.com.my,
Or contact us from https://goleaf.my/index.php?route=information/contact
Further assistance has been obtained
You have confirmed and agreed to the purchased goods on goleaf.my. If the defective goods are found to be caused by external factors (for example, during the delivery process),
These items must be sent to the sales office of goleaf.my by yourself
Address: KL office: 3-6-2 NO.14, Persiaran Anggerik Vanilla, Kota Kemuning, Seksyen 31, 40460 Shah Alam Selangor Malaysia
We have not accepted any reshipment requests for items.
In the case where the product needs to be returned to the supplier (local or overseas), additional processing and service fees may be incurred. If such items are defective due to a customer's error, these costs shall be borne by the customer, unless the error was caused by us.
Other circumstances that are eligible for exchange and return may incur replenishment fees.
To
Important note:
All refunds or exchanges of any items purchased must be returned to us within 7 working days after receiving the ordered products (pickup or delivery).
Please note that because the game is not compatible with your PC system, goleaf.my will not be able to accept returns from PC Games. We strongly recommend that you conduct a thorough search on the game manufacturer’s website and/or external Internet resources for more information before purchasing a PC game.
The return and refund policy will also be checked from the seller before any further operations, so be sure to check the seller's return and refund policy before purchasing.
Delivery Policy
1. How long will the delivery process take?
Once you placed your order, we will arrange for shipping (If in stock) the next day. The delivery duration would take roughly 2-5 days.
2. How long before the exchange or refund policy ends?
7 days from the date the customer receives the package.
3. What are the reasons for exchange or refund of products?
We only accept exchange or refund if the product is badly damaged or there is a defect. Pictures are required as proof, you can send us your picture via email at goleaf@leaf.com.my or whatsapp 012-4594938.
4. East malaysia - you will receive the products in 2 weeks
West malaysia - you will receive the products in 3 - 5 working days
5. All products are delivered by courier service,
Refund
Order refunds are only applicable to the following situations:
1. Product discontinuation
2. The delivery time is longer than the delivery time mentioned in the product page
3. Product failure or delivered product error
The refund does not apply to:
1. Request 7 days from the date of receipt
2. Product damage caused by express delivery
3. The product has been used/tested for more than 7 days
4. Return due to the customer's unavailability/location
5. All virtual tickets, mobile recharge and any other types of services
Refund options will be provided to the following customers:
1. Option 1: Product exchange
Exchange with other products listed in goleaf.my
1.1 If the value of the new item exceeds the value of the original item, the difference shall be paid by the customer.
1.2 The freight for new items will be borne by the customer.
To
2. Option 2: Full refund to the customer
2.1 For payments made through our payment gateway (iPay88, Mobile88 Sdn Bhd), we will notify our payment gateway service provider to cancel the relevant transaction.
2.2 Please complete the refund procedure within 7 to 14 working days, and the refund amount will be shown on the customer's credit card statement.
2.3 For other payment methods, customers need to provide their bank details to goleaf.my.
2.4 Please complete the refund procedure within 7 to 14 working days and forward a copy of the bank draft to the customer.
Any question?
If you have any other questions or questions, please send an email to sales@leaf.com.my, or call +6 03-513-18495 to contact our customer service. Our customer service support desk is available from Monday to Friday from 9:00 am to 6.00 pm.
(* goleaf.my reserves the right to change the above policies and information, with or without prior notice. If you have any questions, please contact us before continuing to order.)
Please send all returned goods to our following address:
Lian Shun Technology (M) Sdn Bhd
3-6-2 NO.14, Persiaran Anggerik Vanilla,
Kota Kemuning, Seksyen 31, 40460
Shah Alam Selangor Malaysia
If necessary, customers outside the Klang Valley can contact us directly.
For all types of claims, please provide our original invoices and the products purchased.
Contact:
Email: sales@leaf.com.my,
Phone: +6 03-513-18495